• Innovations in Online Justice Journeys

    Innovations in Online Justice Journeys

    The past 10 years the Rechtwijzer platforms have been under a process of constant evolution, adding numerous innovative alterations to the different components of each platform. Our most recent innovations are as follows:

  • Netherlands Project Rechtwijzer

    Netherlands Project Rechtwijzer

    Rechtwijzer has existed in the Netherlands for over 10 years, and in its current capacity as an ODR platform for the last one and a half years. It is the first Online Dispute Resolution (ODR) platform to succeed in innovating ODR within complex relation disputes like divorce and landlord-tenant issues, rather than its traditional use in consumer disputes.

  • Relate UK

    Relate UK

    Relate has been the biggest provider of relationship support in the United Kingdom for a number of years. They help individuals and couples with various matters. Now Relate is expanding with us, HiiL Rechtwijzer, to introduce the UK public to a platform that will enable people to create their own separation plan, with the guidance of server providers throughout the process.

  • ACT: Towards living wages in global supply chains

    ACT (Action, Collaboration, Transformation): A collaborative process towards living wages for workers in global textile and garment supply chains.

  • MyLawBC


    MyLawBC is the Rechtwijzer platform of the Legal Service Society of British Columbia and is based on the Dutch Rechtwijzer platforms, with the addition of guided pathways. These pathways are similar to the Debt pathway in the Netherlands and cover: Separation, divorce & family orders, abuse & family violence, missed mortgage payments and wills & personal planning.

  • Rechtwijzer: Divorce and separation

    Rechtwijzer: Divorce and separation

    The Dutch Legal Aid Board is a founding partner of Rechtwijzer 1.0, the Dutch interactive diagnosis and triage website launched in 2007. Their continued partnership helped to further innovate online dispute resolution support and resulted in Rechtwijzer 2.0.

  • Rechtwijzer 2.0: Technology that puts justice in your hands

    Rechtwijzer 2.0: Technology that puts justice in your hands

    Rechtwijzer 2.0 is an online-based dispute resolution platform that supports people throughout their justice journey.

  • Programme Generation Tool: Phase 2

    Programme Generation Tool: Phase 2

    At HiiL Innovating Justice we are always looking for new ways to innovate measuring justice tools. At the end of 2014, we initiated a new phase in the development of the Programme Generation Tool (PGT). This is a tool that supports Rule of Law programming in countries around the world. In this new phase, the tool will be further developed to move from a prototype to a functional web application.

  • Guardians of Justice in Indonesia

    Guardians of Justice in Indonesia

    The Guardians of Justice (GoJ) programme in Indonesia is an extension of an earlier GoJ project that started in 2013. The programme aims to improve the delivery of justice to people around the world by empowering local civil society organisations to monitor citizen’s experiences with the justice system. Armed with this data, these organisations progress to become Guardians of Justice whose aim it is to hold justice delivery organisations accountable and to effectively push for change where it is needed most.

  • Creative City The Hague

    Creative City The Hague

    How can the city of The Hague strengthen collaboration between the creative and justice sector? This is the question that the new project 'Creative City the Hague' tries to answer.

  • Guided pathways: an interactive website for diagnosis, triage and dialogue

    Guided pathways: an interactive website for diagnosis, triage and dialogue

    This innovation will enhance access to justice in BC and give ordinary British Columbians access to a range of new tools to help them resolve their legal problems. 

  • Legal futures for Singapore

    Legal futures for Singapore

    The legal landscape is shaped by all kinds of societal forces. These trends create opportunities for the government, judiciary, legal profession and justice system users. The Ministry of Law of Singapore is looking ahead and asked HiiL to identify the most important driving forces in the legal field.

  • Legal aid in Europe

    Legal aid in Europe

    HiiL delivered a report to the research institute of the Dutch Ministry of Security and Justice (WODC) comparing legal aid systems in nine countries: France, Germany, Belgium, England & Wales, Scotland, Ireland, Poland, the Netherlands and Finland. The report has been sent to the Dutch parliament on May 20, 2014. It also investigates the minimum requirements for state-financed legal aid under the European Convention of Human Rights (ECHR) and from case law of the European Court of Human Rights (ECtHR).

  • Innovation and Dutch Notaries

    Innovation and Dutch Notaries

    On request of the Dutch Regulatory Body for Notaries (Koninklijke Notariële Beroepsorganisatie, KNB), HiiL explored the possible impact of innovation on the Dutch notary profession. HiiL's report concludes that that trends such as IT platforms and the forming of hybrids between professions are a given. A range of innovations are under way: certainly from outside the profession.

  • Study on Transitional Justice in Yemen

    Study on Transitional Justice in Yemen

    HiiL is participating in an ambitious study on the Transitional Justice process in Yemen. This study was procured by the United Nations Development Program (UNDP) in Yemen.

  • Latin America Innovation Challenge

    Latin America Innovation Challenge

    In 2015, the alliance of the World Economic Forum - the Global Agenda Council of Justice, Desarrollando América Latina (DAL), Impacto Quito and the Innovating Justice Accelerator were determined to find innovations that can improve access to justice for Latin Americans by organising the first Latin American Innovating Justice Challenge.

  • Living Wage Innovation Challenge

    Living Wage Innovation Challenge

    Around the world, legal systems, legal professionals and social entrepreneurs are challenged to deliver more justice, to more people, with fewer resources. Innovations arising in the ready-made garment industry are helping global supply chains with the increased pressure to provide stable and fair conditions to workers. We need more innovators who are up to the task and we need to learn how to work with them to strengthen our effectiveness, impact and return on investment.

  • Justice needs in Mali

    Justice needs in Mali

    In December 2013 HiiL was contracted by the Dutch Embassy in Bamako to conduct a large scale study of the justice needs and satisfaction with the available paths to justice in Mali.

  • Burenrechter: state-of-the-art resolution for neighbour disputes

    Courts do not have to be slow, formalistic and expensive. The Dutch Council of Judiciary (Raad voor de Rechtspraak) wants to show how adjudication can move online, become much more user-friendly and can effectively intervene in legal problems that many people experience. HiiL’s lab has been facilitating judges to design a prototype for an innovative website interface called: ‘Burenrechter’.

  • Guardians of Justice: innovative access to justice

    Guardians of Justice: innovative access to justice

    The Guardians of Justice (GoJ) programme, aims to improve the delivery of justice to people around the world. It does so through the empowerment of local Civil society organisations (CSOs). They will collect and use data about the justice needs of ordinary people, in their day to day lives, and analyse the paths they follow in order to deal with them. Armed with this data, these organisations progress to become Guardians of Justice whose aim it is to hold justice delivery organisations to account and to effectively push for change where it is needed most.

  • M-Sheria; Mobile law in Kenya

    M-Sheria; Mobile law in Kenya

    Kenya has a population of over 40 million, which mostly lives in rural areas. However, the country has less than 5000 lawyers with the majority of those living in the bigger cities. About 46% of Kenyan population lives under the poverty line and cannot afford a lawyer and legal services in case of need or dispute.

  • ICC’s legal-tools: ending impunity for international crimes

    ICC’s legal-tools: ending impunity for international crimes

    With the modern trend of punishing high level officials of war crimes, crimes against humanity and genocide, national jurisdictions must be put in a better position to investigate and prosecute these crimes within their national court system.

  • Evaluating local justice facilitators in Nicaragua

    Evaluating local justice facilitators in Nicaragua

    HiiL has undertaken an assignment delegated by Organisation of American State (OAS) to perform an Impact Evaluation of a specific paralegal programme in Nicaragua. OAS has been trialing this programme in Central America to provide communities with a better access to justice. These communities do not have proper access to courts, police or similar legal services.

  • Microjustice


    The Microjustice research programme focuses on the most urgent access to justice issues for individuals, such as: identity documents, divorce, child support and inheritance, land and home property, work and payment, neighbour relations, issues with government agents related to government services. What do we know about access to justice that is both affordable for the poor and sustainable without subsidies?

  • Mediation 2.0

    Mediation 2.0

    Mediation as a service to be delivered to two parties in a conflict on a voluntary basis is not a viable proposition. There are too many problems at the demand side. New value propositions are needed. Mediation 2.0 is likely to consist a number of services that are integrated in other access to justice mechanisms.

  • New ways to bring justice to communities and companies in Nigeria

    New ways to bring justice to communities and companies in Nigeria

    Oil spills, sabotage, kidnapping, stealing oil, governors stealing oil revenues, violent threats turning into civil wars, unemployment, no respect for local communities and little contribution to their development: these are all part of the history of the Niger Delta. But there are positive trends.

  • Access to justice tools for internally displaced persons

    Internally displaced people in Azerbaijan have difficulty accessing justice. Can this be improved through innovative tools and working methods?

  • Divorce online

    An online platform supports the interaction between divorcees. It promotes a cooperative dialogue, addressing both the emotional issues, arrangements for the children, as well as the financial consequences of the divorce. The platform guides them towards resolution. If they cannot agree, the information submitted on the platform enables lawyers and judges to intervene more effectively.  

  • Effective regulation of cross-border activities

    Companies and regulators face choices. Companies can take private regulation initiatives, but can also wait to be regulated by national or international government agencies. These regulators have the option to take action, or to leave the initiative to other actors in the rulemaking process. What are the trade-offs here? What guarantees are in place for accountability and transparency? 

  • Out of court: Legal and citizen advice in Poland

    Out of court: Legal and citizen advice in Poland

    HiiL works with Polish NGO INPRIS on providing legal information and advice to Polish citizens.

  • Investment decision-making in Sub-Saharan Africa

    Investment decision-making in Sub-Saharan Africa

    When considering investment in a foreign country, a sufficient level of rule of law is an important condition for safe investment. At the request of a major actor in the business sector in the Netherlands, HiiL recently prepared brief ‘quick scans’ on the state of rule of law in five countries in Sub-Saharan Africa: South Africa, Zambia, Namibia, Botswana, Tanzania.

  • Investment decision-making in South America

     Rule of law is an important condition when considering investment in a foreign country. HiiL has produced six Quick Scans for South America.

  • Harmonising private law in Europe: a mission impossible?

    The EU has harmonised many rules in the past decades. Private law, governing private and commercial transactions and used most frequently by most people, is not among these areas. What are the reasons for this? This project researched the role of two factors that may influence harmonisation efforts: national culture and the burdens for individuals of having to cope with different legal systems.

  • Highest national courts in an international world

    Highest national courts are increasingly influenced by rules and precedents beyond their countries borders. This has consequences for the way they work.

  • Making international law work on the ground: constitutional stress for national courts

    International organizations, states and NGO's invest heavily in treaties and other rules of international law. National courts are crucial to give effect to these rules. But judges may be hesitant to do this, because of the way they see themselves as guardians of the constitutional separation of powers.  

  • National lower court judges experience difficulties in applying European law

    EU law has an important influence on numerous fields of national law. National judges are expected, both by ‘Brussels’ and nationally, to apply EU law consistently in the cases they deal with. However, this theoretical legal construction does not take into account the practical problems that national judges experience when applying EU law, such as a combination of time constraints and a lack of routine. Additional training of judges could help in solving this matter.

  • Informal international law-making and accountability

    Leaders meet informally on an almost weekly basis. Their decisions affect livelihoods and businesses. Can citizens still hold them accountable?

  • Effective and fair court hearings

    Litigants like to be better informed about what will happen. Judges and lawyers expect a cooperative attitude and much more.

  • European rules for service contracts

    Over 50% of the European GDP is earned in services. But the law regarding services is not well developed. What kind of quality can be expected? Which information should providers of services give to their clients? What are remedies if a service does not lead to the expected outcome? .  

  • Designing a dispute system for Dutch public transport

    How could the roadmap for improved coordination and conflict resolution mechanisms in public transport look like?

  • Code of conduct for handling personal injury claims

    Code of conduct for handling personal injury claims

    Twenty principles, hundreds of good practices and things to avoid; resulting in a victim-friendly process for handling personal injury claims

  • Measuring costs and quality of access to justice

    It is based on research about what people value in a process and on how they evaluate outcomes. The method can be used for court procedures, ADR procedures, legislative processes and for any process in which two or more parties take decisions about conflicts or other issues.   

  • Legal aid: cutting budgets and improving access to justice?

    The situation: budget cut on legal aid. The scene: 120 experts working on proposals. The outcome: Dutch Parliament accepts a selection of the most promising measures

  • Fair business practices

    Retailers and suppliers negotiating B2B contracts create value. But sometimes unfair outcomes occur due to power imbalances. How to prevent or remedy these unfair commercial practices in B2B relations?  

  • Convergence and divergence of national legal systems: Coping with the challenges of globalisation

    Convergence and divergence of national legal systems: Coping with the challenges of globalisation

    This research project, carried out between 2007 and 2012, analysed the various ways national legal systems cope with the challenges of globalisation.