What we do

Measuring Justice

Justice is about the common people. That’s why we go straight to the people in various countries to measure their justice satisfaction and learn about their legal needs.

Supporting Justice Innovations

After thousands of years of outdated justice, we think it’s about time we speed things up. That’s why we find and support the best justice in a region or country.

Transforming Justice

Real justice transformation requires diversity and shared commitment to a goal. Our experts help create transformations that are grounded in reality. Come together around a challenge.

Researching Solutions

We keep track of what works, what the barriers in solving the most prevalent legal problems are and what the ‘dead-ends’ in the justice sector are. Curious? Read on.

How we work

Our DNA:
data + innovation + transformation = user-friendly justice


The Justice Needs of Refugees in Ethiopia

Identifying the justice needs of refugees and host communities in Ethiopia enables the design of accessible, user-friendly justice services empowering refugees and host communities to resolve their legal problems.
To answer this question, HiiL partnered with UNHCR and ARRA to identify and understand the justice needs of displaced communities in Ethiopia. This Justice Needs and Satisfaction study surveyed 1,200 refugees and an additional 801 members of host communities. The study concluded in November 2020 before the crisis ensued in the Tigray Region.

E-Justice innovators connect virtually to advance people-centred justice in Europe and abroad

Organised over the course of two days, themes from “For a people-centered e-Justice” examined the future of justice, fair access and inclusivity, women in justice, and digital ethics and cybersecurity. It also highlighted several new innovations and initiatives.
HiiL played a prominent role on the second day of the conference. In the session, Connecting Technology and Innovation to Better Justice, HiiL CEO Sam Muller led a panel discussion on justice systems in Europe. The exchange featured Toñis Saar, Secretary General of the Ministry of Justice in Estonia and Renko Dirksen, a Member of the Board at ARAG SE in Germany.