Justice Needs and Satisfaction in Jordan

In 2016, according to Amnesty International, Jordan was world top host of refugees with 2.7 million in a population that does not reach 10 million people. This influx of vulnerable people adds challenges to any judicial system. We went there to ask people what they do and how they feel when looking for justice. We went to their houses, we knocked at their doors, and heard their experiences.

HiiL, with the support of Arab Renaissance for Democracy and Development (ARDD) Legal Aid, conducted a nationwide survey on the Justice Needs and Satisfaction of the people in the spring of 2017.

Because of the civil conflict in Syria, the sample included 600 refugees living in the country.

We have mapped out the justice needs and existing justice journeys – the road from the moment  a legal dispute arises to an eventual resolution, which will enable us to identify priority areas as well as understanding what works in the local context. By listening to the refugees, we aim to understand their specific needs for justice.

Data is now available in the Justice Dashboard.


Jordanians interviewed


Syrian refugees interviewed


stakeholders involved in the reporting