Gamechangers for people-centred justice: Critical success factors for  justice innovation

In 15 years of advancing user-friendly justice, HiiL has identified categories of game-changing services that reimagine the way justice is delivered. These justice Gamechangers prioritise people’s needs and experiences and provide justice that is affordable, accessible, and easy to understand.

However, what factors and characteristics contribute to justice innovation? How can existing justice services improve their models to increase access to justice? And how can the private and public sectors support innovations that make people-centred justice possible?

HiiL sought to answer these questions in expert-led working groups in mid-2021. Legal professionals, innovators, and academics gathered to share their knowledge, examine case studies, and identify the critical success factors of Gamechangers. The working groups focused on three of the seven game-changing categories: Community Justice Services, User-Friendly Contracts and One Stop Shop Dispute Resolution. 

On Wednesday, 23 March, we will present the insights and recommendations from the working group sessions during a live webinar event. With this, we hope to expand knowledge exchange networks and strengthen people-centred justice initiatives committed to realising SDG16.3 – equal access to justice for all.

“Scaling Gamechangers requires a detailed set of tools, practices, case studies, network of people as well as know-how that can be documented and disseminated across relevant stakeholders.”

-Kanan Dhru, Justice Innovation Advisor at HiiL

Agenda

Session composition:

• Introduction and defining scope 
• Presenting Critical Success Factors 
• Discussion between the two WG members 
• Q&A 
• Concluding remarks