Rechtwijzer 2.0: Technology that puts justice in your hands
Rechtwijzer 2.0 is an online-based dispute resolution platform that supports people throughout their justice journey.
The platform allows people to manage the process and desired outcome in their own home, using their own words and at their own pace. This puts the user in control when working towards an effective solution that safeguards their interests.
Through the platform, people can learn about their legal options while receiving rich support for an interest-based dialogue between the people involved. When they need more than this, Rechtwijzer 2.0 provides mediation, adjudication, and a neutral review of all agreements. In this way, Rechtwijzer 2.0 truly is a user-friendly interface for dispute resolution processes.
A decade of Justice Technology
People nowadays access the internet for a wide-range of services - from medical advice and therapy to the purchase of airplane tickets. Interactions with public bodies also take place online. Internet usage is at the point where people expect convenience, responsiveness and empowerment.
In the middle of this trend, online dispute resolution (ODR) for consumer claims emerged. The succes of eBay’s resolution center (resolving over 60 million small consumer disputes annually) worked as a catalyst for ODR intiatives that aim to provide fast, fair and efficient dispute resolution for small claims.
Rechtwijzer 2.0 takes ODR further by working on the most important relationships of people.
Online Dispute Resolution for relational disputes
Rechtwijzer 2.0 is the first ODR platform for difficult problems such as divorce and separation, landlord-tenant disputes and employment disputes. These kind of legal problems do not benefit from fast, fair and efficient dispute resolution. An online dispute resolution platform needs other values instead:
- Designing for empowerment instead of efficiency
Rechtwijzer technology empowers people in various domains where they used to be more dependent of experts. The platform thus helps them to get fair and sustainable results by making sure they use the tools, information and time they need for this.
- Focusing on interests instead of positions
Rechtwijzer supports people so they can focus on their interests and ideas for solutions. These building blocks help them stay in control and take responsibility for process and outcome.
- Putting people first instead of rules
Justice procedures often start from the limitations that rules pose. Rechtwijzer takes people as a starting point for the primary design of its process. Firstly and primarily, the design, flow and content of the interface follows the behaviour, justice needs, and emotions of people looking for sustainable outcomes.
Consortium for a configurable and scalable platform
Since the design follows universal human behaviour instead of jurisdictional rules, Rechtwijzer is a scalable platform. Its design, flow and features can work for a number of different dispute types and virtually all jurisdictions.
The Rechtwijzer platform is software-as-a-service (SaaS). Legal aid organisations, courts, legal expenses insurers, and other partners to the consortium, advise on the evolution of the platform, its features and its content. HiiL and Modria guarantee all hosting, maintenance and support issues, as well as ongoing user testing and platform updating. In this way, each consortium partner focuses on delivering what they can deliver best.
The first Rechtwijzer implementation was launched at end of 2014. It currently supports people with divorce-related issues in The Netherlands. An English version of this module is scheduled to go live in British Columbia and England in the course of 2015. Additionally, a landlord-tenant module and an employment module are scheduled to go live in The Netherlands in the second half of 2015.
If you want to learn more about how these Rechtwijzer modules can help you empower people to deal with their legal problems, provide your professionals with the right tools to deliver high quality justice, and control your budgets, please contact Jin Ho Verdonschot, Head of Justice Technology.
- Blog The technology of access to justice
- Blog Justice 2.0
- Blog Online dispute resolution: moving beyond fast, fair and efficient
- Evidence for online problem-solving dispute resolution for divorce
- Esmée A. Bickel, Marian A. J. van Dijk, Prof. dr. Ellen Giebels, Online Legal Advice and Conflict Support: a Dutch Experience, (2015). Twente University
- Christina Blacklaws, ODR in family law
- JUSTICE, Delivering Justice in an Age of Austerity, (p. 35)
- Sherry MacLennan, Dutch Justice Innovation Puts People First: Realizing the Potential of On-Line Dispute Resolution
- Ian Mulgrew, Getting a divorce? Just click here, Vancouver Sun
- Roger Smith, Can digital replace personal in the delivery of legal aid?
- Roger Smith, Digital delivery of legal services to people on low incomes
- Roger Smith, I've seen the future: it works maybe and it's in Dutch
- ODR Advisory Group (chaired by professor Richard Susskind), Online dispute resolution for low value civil claims
- Jelle Van Veenen, From :-( to :-) Using Online Communication to Improve Dispute Resolution, (July 1, 2010). TISCO Working Paper Civil Law and Conflict Resolution Systems No. 002/2010; Tilburg Law School