Sam Muller talks about justice innovation with Indian magazine

Sam Muller talks about justice innovation with Indian magazine

HiiL's Sam Muller has been interviewed by Indyana Magazine, a new magazine aimed towards the expatriate Indian community. He shared his thoughts about justice innovation.

Whereas India currently has a population of 1.27 billion, the total number of high courts in the country is 24. Delays in justice doesn’t require a better reason than this.

But the numbers don’t perturb Dr Muller. He believes in a ‘conflict resolution system’ away from the main judiciary. He believes in making ‘strong’ and ‘good rules’, ‘drafting a code of conduct for the policemen’ who are the real regulators of the society. But does a word like justice innovation fit into the judicial frame of India especially when the country is gasping with problems like the falling rupee or a poisonous mid day meal?

Several media across borders have highlighted the problems of outsourcing, corruption and brutal crimes against women. And the internal media focussed on the ‘lax’ governance and the legal framework within which the judiciary of the country operates. Surprisingly the issues are addressed but no institution in the country is there to assure the people that these tragedies will not repeat.

How does Dr Muller fit in his idea of innovating justice in this present political and social upheaval of the country? Well, for him innovation doesn’t restrain itself within a framework of rules. He thinks, “rules are excuses for biggest obstruction. The first step towards innovation will be to break the rules”. He strongly believes that “justice to a large extent is a culture issue in India. There’s a need for Indians to look beyond the book of rules. It’s not any more about keeping the citizen out of the judiciary. Its time that the common man gets involved in judicial matters and change the overall idea of being the highest institution. It’s also important to create an accountability”, he adds.

Giving an example of Kenya he says, “when a file in court in Kenya is delayed or there is a delay in decision-making the owner gets a SMS. There are court users committee, which consists of lawyers, judges and users. They meet together to discuss their files and even the users can lodge a complaint if they are not happy with anything.”

Dr Muller is a visionary and has addressed many a social issues with his innovative ideas. He strongly believes that through research and innovations one can implement a platform for customer satisfaction. Courts should not have a monopoly in today’s world of strong communication. He advise the publishing online if annual surveys of the judiciary of India, which will be used as transparent documents creating more knowledge and interaction.

Are we Indians receptive to changes? Lets ask this question of ourselves.

Indyana magazine, November 2013