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Best practices

9 result(s) found for category: meet.

  • Collecting basic information

    In the first meeting with the clients the facilitator should collect all relevant basic information about both parties.
  • Creating a safe place

    Facilitators in many organisations say that in a safe environment, the parties will share more information. Safety and security are important. Worrying about it takes energy away.
  • Criteria for being a facilitator

    Dispute resolution facilitators face a complex tasks. Therefore they need excellent communication skills, a basis knowledge of dispute resolution and respect for all parties involved.
  • Inviting the other party

    In dispute resolution it is crucial that both parties take part of the resolution process.
  • Involving unwilling parties

    When parties do not want to cooperate to find an outcome the facilitators could help them to make them change their minds.
  • Mapping the problem

    Usually facilitators create a map of the dispute to get a clear picture of the needs and interests of the parties quickly.
  • Organising separate meetings with parties

    Sometimes it can be difficult for parties to share information when the other party is present. Therefore, organising individual meetings can be helpful at the very beginning of the process.
  • Promoting trust in the service

    When parties trust the facilitator, they will engage more in the dispute resolution process. There are some tips and tricks that might help to gain and preserve this trust.
  • Role of facilitator

    In order to achieve a fair outcome the facilitator has to define its own role and function - both for itself as for the parties involved.

Best practices