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How can warranty period and level of consumer protection be determined (Lithuania)

Manufacturers, retailers and sellers are responsible for the quality and fitness of the goods they provide for consumers. Therefore it is necessary to set out warranty periods and reasonable level of consumer protection in case of defective goods.



What challenges does it focus on?

Establishing a reasonable level of consumer protection and warranty periods in Lithuania.

Short summary

EU Directive 1999/44/EC on the sale of consumer goods and associated guarantees has been implemented by Lithuania.

As a result of this legislation, consumers have a right to a minimum guarantee of two years on products. Within the first six months any lack of conformity shall be presumed to have existed at the time of delivery, unless proved otherwise. Within this period the consumer is entitled to have the goods brought back into conformity. The consumer is  entitled to ask for the goods to be repaired or replaced free of charge.

After period of six months consumers are still protected against faulty products. Within two years from delivery of the goods the trader still can be held liable for any lack of conformity. However, it is then up to the consumer to prove that the lack of conformity existed at the time of delivery.

Voluntary guarantees given by a producer do not restrict the statutory rights of consumers. In case the products sold to a consumer appear to be of poor quality, consumer at his own choice can demand from the seller:

  • to replace goods
  • to eliminate free of charge thedefects
  • to reduce the price of goods
  • to terminate the purchase – sale contract and reimbursement of the price paid for such goods

Research evidence

This sharing rule can be found on European Consumer Centre Network website.

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