Select a phase

« Back to previous page

How can warranty period and level of consumer protection be determined (Latvia)

Manufacturers, retailers and sellers are responsible for the quality and fitness of the goods they provide for consumers. Therefore it is necessary to set out warranty periods and reasonable level of consumer protection in case of defective goods.

Country

Latvia

What challenges does it focus on?

Establishing a reasonable level of consumer protection and warranty periods in Latvia.

Short summary

EU Directive 1999/44/EC on the sale of consumer goods and associated guarantees has been implemented by Latvia.

As a result of this legislation, consumers have a right to a minimum guarantee of two years on product. Within the first six months a consumer may request revocation of the contract and repayment of the amount paid for the goods if non-conformity of the goods appears or to ask for the goods to be repaired or replaced free of charge. Within these six months any lack of conformity shall be presumed to have existed at the time of delivery, unless proved otherwise. Within this period the consumer is entitled to have the goods brought back into conformity.

After the period of six months consumers are still protected against faulty products. Within two years from delivery of the goods the trader still can be held liable for any lack of conformity. However, it is then up to the consumer to prove that the lack of conformity existed at the time of delivery.

A consumer shall observe special sequence when making his claim: firstly he is entitled to require the goods to be repaired or replaced free of charge and only in the case if seller can’t fulfil one of these requirements a consumer is  entitled to request revocation of the contract and repayment of the amount paid for the goods.

Voluntary guarantees given by a producer do not restrict the statutory rights of consumers.

Research evidence

This sharing rule can be found on European Consumer Centre Network website.

Related best practices

Best practices