Select a phase

« Back to previous page

How can warranty period and level of consumer protection be determined (Iceland)

Manufacturers, retailers and sellers are responsible for the quality and fitness of the goods they provide for consumers. Therefore it is necessary to set out warranty periods and reasonable level of consumer protection in case of defective goods.



What challenges does it focus on?

Establishing a reasonable level of consumer protection and warranty periods in Iceland.

Short summary

Consumer protection in Iceland has been harmonized with EU legislation on consumer protection and therefore follows the same level of protection as EU Member States.

In general, the legal warranty is two years from the delivery of the goods. If the consumer does not issue a complaint within two years from the day in which he or she takes delivery of the product, he or she cannot make a claim on account of the defect at a later date.

However expensive products with a long lifespan are subject to a guarantee of five years.
If a consumer product, or parts of that product, are designed to last substantially longer than is normal for consumer products, a complaint may be issued within five years from the time that the product was delivered. This does not apply if the trader has, through a written guarantee or other agreement, assumed responsibility for any possible defect over a longer period of time. The consumer loses his or her right to issue a complaint about a defect if he or she does not notify the trader of the defect within the stipulated time period.

If a consumer bought a defective product, s(he) can make a claim against the trader. In some cases, consumer may get a new product instead of a defective one and may also be compensated for her/his discomfort or for any damages relating to the defective product. 

The consumer can:

- withhold payment in order to ensure that you are compensated for the defect;

- demand that the trader repairs the defect at no cost;

- request to be provided with other, non-defective, merchandise as long as it does not incur an unjust expense or other unfair difficulties for the trader;

If corrective action or the delivery of a new product by the trader causes consumer to be without the merchandise for more than one week, (s)he can demand that the trader lend you a comparable product, at no cost.

If the consumer has taken action to have the product repaired, (s)he can demand that the trader reimburse the cost. However, the consumer must first give the trader an opportunity to carry out the repair.The rule of thumb is that the consumer should be reimbursed by the trader for all cost incurred by the consumer due to a defective product under warranty.

The trader can attempt a repair twice, but you do not have to accept further attempts at repair by the trader. Neither do you have to accept that the trader provides you with another defective product, in lieu of the original, more than twice. 

Transportation of a defective product to the repair shop is the responsibility of the trader if a claim has been made by the consumer within the time limits of the law. The seller of an automobile who demands that the automobile be repaired at a certain repair shop must therefore pay the cost of transporting the automobile to that location.

Research evidence

This sharing rule can be found on European Consumer Centre Network website.

Related best practices

Best practices