Building the next generation of procedures
At HiiL, we build the next generation of procedures that help solve justice-related problems experienced by the citizens. We use justice technology to support users and professionals in achieving more effective solutions in divorce proceedings or in disputes between landlords and tenants. In this way, legal professionals can focus on the tasks at which they excel – reaching out to many more people at much lower costs.
Together with our clients, we form a team joined by experts, researchers, (legal) professionals and panels of end users. The team sets ambitious goals and takes ownership for achieving these goals. We work from terms of reference for a procedure towards an early prototype. The prototype is tested and evaluated by the client and users, after which it is improved into a new procedure that is ready to be implemented in practice. Our procedures often combine elements of justice technology, mediation and best practices from courts across the world.
Through this method we develop complete justice journeys and don’t stop at devising new solutions; we help in realizing, nurturing and improving them.
In the Dutch personal injury field, we co-developed an improved procedure for handling personal injury claims that put the victims in the centre and made the claim process less burdensome. For insurance companies and legal professionals the claim handling became more cooperative and cost-efficient. An independent review showed a drastic reduction of treatment time and a culture change in the personal injury field. New work methods and business have been based. One of the spin-offs has been a new fast track court procedure, where judges can give interim decisions on specific points if settlement negotiations get stuck. Next to this it paved the way for follow-up initiatives in the personal injury sector.
Courts do not have to be slow, formalistic and expensive. The Dutch Council of Judiciary (Raad voor de Rechtspraak) wanted to show how adjudication can move online, become much more user-friendly and can effectively intervene in legal problems that many people experience. We facilitated judges to design a prototype for an innovative website interface called: ‘Burenrechter’ (Online Neighbour Judge).
Burenrechter is envisioned as an online platform where people who face disputes with their neighbours can login and describe their issues. After the issues have been documented, Burenrechter suggests a dialogue between the parties involved to negotiate a solution. This solution is guided by questions that are designed to empower neighbours to solve their problem together.
Blogsview all Online Dispute Resolution: a rich toolbox that can help courts improve access to justice
By Jin Ho Verdonschot, Director HiiL ...